Cannot watch DVR recording - Error Code STBA-3305

peeNunn2inc
peeNunn2inc Posts: 2 Rookie
edited July 2023 in Spectrum Archives: 2020 - Present

Trying to watch a recording on my 210 DVR and I'm getting an error code STBA-3305. I have already rebooted my DVR and it didn't work. Every other recording works fine, it's just this specific one. Is there a way to fix this?

Answers

  • William_M
    William_M Posts: 1,846 ✅ Verified Employee Moderator
    edited February 2022

    Hi @peeNunn2inc ! Welcome to our community!

    I see there is a known issue causing some receivers to occasionally get this error. Unfortunately if rebooting did not help I'm not sure of any way to recover the recording. I recommend checking if that program is available on demand or schedule another recording for the next airing. If this problem becomes more frequent it may be worth having a technician come out to test the signals and/or replace the DVR.

  • ChrisMcK
    ChrisMcK Posts: 1 Rookie

    I have the same issue and read in this forum others have as well. There appears to be no resolution and the moderator’s responses not helpful at all. Isn’t this worth escalating and perhaps coming back with sound feedback?

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  • peeNunn2inc
    peeNunn2inc Posts: 2 Rookie

    @Satch

    1. No it doesn't. It's happened on two shows so far.
    2. Yes.
    3. It's the new Spectrum guide.
    4. Spectrum 210
    5. No.
    6. No.
    7. Not really.
    8. 42420
    9. No.
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