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Why is spectrum tv app keep shutting off after 4 hours ?

gamebustergamebuster Posts: 2 Newcomer
edited August 2022 in Spectrum Archives: 2020 - Present Mar 03, 2022

Spectrum TV app keeps asking " are you still watching" on my Roku device even with bandwidth saver checked off. Any ways to fix ?

Best Answer

  • Randy_SRandy_S Posts: 507 Moderator
    Mar 03, 2022 Answer ✓

    Good morning, @gamebuster, and welcome to the Spectrum Community.

    This is an automated system check when there hasn't been any commands sent to the app/stream in that amount of time. It's a way to conserve backend system resources and performance. It is not available to turn off within the app itself.



  • gamebustergamebuster Posts: 2 Newcomer
    Mar 03, 2022

    Dear Randy,

    So this is a Spectrum App issue with no way to control. Bummer. Thanks for the info .


  • Randy_SRandy_S Posts: 507 Moderator
    Mar 03, 2022

    Absolutely and glad to help. The only way to avoid that popping up is to move around in the guide every so often.

    We appreciate the question and thanks for taking the time to post!


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