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Why is spectrum tv app keep shutting off after 4 hours ?

gamebuster
gamebuster Posts: 2 Newcomer
edited August 2022 in Spectrum Archives: 2020 - Present

Spectrum TV app keeps asking " are you still watching" on my Roku device even with bandwidth saver checked off. Any ways to fix ?

Best Answer

  • Randy_S
    Randy_S Posts: 514 Spectrum Employee
    Answer ✓

    Good morning, @gamebuster, and welcome to the Spectrum Community.

    This is an automated system check when there hasn't been any commands sent to the app/stream in that amount of time. It's a way to conserve backend system resources and performance. It is not available to turn off within the app itself.

    Randy

Answers

  • gamebuster
    gamebuster Posts: 2 Newcomer

    Dear Randy,

    So this is a Spectrum App issue with no way to control. Bummer. Thanks for the info .

    gamebuster

  • Randy_S
    Randy_S Posts: 514 Spectrum Employee

    Absolutely and glad to help. The only way to avoid that popping up is to move around in the guide every so often.

    We appreciate the question and thanks for taking the time to post!

    Randy

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