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Frequently Asked Questions
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When did Spectrum change the billing description from "Spectrum" to "Charter Services"?
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Hurricane Ian Update
Get the latest updates on storms affecting service in your area.
For customers in areas in the storms path, including Southwest and Central Florida, if your services are impacted, we are working to restore your service as soon as safely possible.
Live streaming is available free of charge for the duration of Hurricane Ian coverage whether or not you subscribe to Spectrum, on our websites at baynews9.com or mynews13.com and on our Spectrum News app which
can be downloaded at spectrumnewsapp.com
Our Spectrum WiFi access points will be available to the public at no cost from September 28-October 2 in Florida, Georgia and South Carolina
Why does OnDemand content have commercials?
The whole purpose of On Demand is so I can watch a show without commercials! I a. Trying to watch a show and you show more commercials than the show’s length. That’s ridiculous. On demand is useless if I have to watch your 10 ads every 5 minutes. I can understand if if I recorded something but on demand should be free of commercials.