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How do I solve an outgoing server email error?

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roy70
roy70 Posts: 3 Spectator

I am an old Charter mail user and all of a sudden both my wife and I couldn't send email. We are getting a error (Outgoing server (SMTP) error. The server responded: impout001.msg.chrl.nc.charter.net cmsmtp xx.xx.xx.xx blocked.)

I have tried disabling my antivirus without any change. Does anyone have a clue how to fix this?

Answers

  • James_M
    James_M Posts: 4,903 ✅ Verified Employee Moderator
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    Hi and welcome!

    Are you using an email client? What is the specific error code (usually starts with #AUP). Do you get the same error when using Charter webmail?

  • roy70
    roy70 Posts: 3 Spectator
    edited March 2022
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    I am using Thunderbird email client.

    The error is: An error occurred while sending mail: Outgoing server (SMTP) error. The server responded:  impout003.msg.chrl.nc.charter.net cmsmtp xx.xx.xx.xx blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130.

    I do not get the error when I use webmail.

  • James_M
    James_M Posts: 4,903 ✅ Verified Employee Moderator
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    Thanks. AUP errors are Acceptable Use Policy errors. Typically there are related to either emails that have been blocked, identified as sending spam, or have attachments that exceed limits. If it is impacting multiple email addresses, then there may be an issue Thunderbird email. The work around would be to use webmail to avoid the error.

  • roy70
    roy70 Posts: 3 Spectator
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    I messed around with my Local Area Connection and the Wifi network settings and I rebooted

    after I lost all connection to Wifi and now I can send emails. If I knew what I did, I could fix my wife's email.

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