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Why am I getting ALP-1999 error?

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Adrian_p
Adrian_p Posts: 1 Newcomer

Hello,

I've had the spectrum app for 3 days and now it's not working, getting the ALP-1999 error.

I've read this is a known issue, seems not to be resolved. Any advice?

Answers

  • James_M
    James_M Posts: 4,841 ✅ Verified Employee Moderator
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    Hi and welcome!

    ALP-1999 is a generic connectivity error. Please try restarting the modem as well as restarting the Apple TV or other device and let us know if the issue continues.

    Thanks!

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