Is there a newer/better tuning adapter available for your tivo customers?
we have a Spectrum-issued STA 1520 Tuning Adapter and Cablecard to work with a tivo Edge.
- STB SN: SABWMWCLK
initially.. probably 3 years ago, this worked well. but for the last year or so there have been many times where the tuning adapter had to be cold booted to function.
- - it has lost channels a couple times, requiring phone calls to Spectrum support
- - it regularly, about every hour, insists that users hit the "okay" or "live tv" buttons in order to prove they are still watching an SDV channel. While this may save Spectrum bandwidth, it is annoying as hell. If you could eliminate this for our tuning adapter or at least make it a much more rare occurrence it would be nice.
- - while watching it sometimes reports that we don't have access to a channel (using Tivo's error codes) when we do have access. That is, we are watching a channel.. the picture suddenly goes black and the error code 52 screen pops up.. requiring us to switch channels up and down to reacquire the same channel.
If there is a newer and more reliable model tuning adapter I think we'd like to try it. We recently switched to the new cable modem (using our own wifi router) and that went well.. except for one part of the install where instructions seemed to indicate we should have had some internet access before using a mobile phone to register the new modem. I found that to be odd.. requiring using mobile data to register the new cable modem. But it worked out in the end and download speeds appear to be faster.
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