Why is the new modem I was forced to accept making my internet lag/drop constantly?
About a week ago, I started receiving emails and texts that Spectrum was sending me an unsolicited new modem that I was expected to install myself. It arrived and I set it up - a huge hassle for me, having no spare time, and the Spectrum app not working also added to my inconvenience. A mailing box and label was included in the parcel, so I'm expected to return the old device, also to my inconvenience.
With the new modem, my internet immediately became much slower, lagged constantly, and dropped out frequently, requiring me to connect over and over. I work from home, and my remote computer work was significantly impacted. I reached out on Twitter and an agent checked on my account. I was told that there was too strong of a signal coming off the new modem that was interfering with Spectrum's network connectivity, and the issue would require a technician to resolve. An appointment was scheduled for the next day.
The technician arrived and spent about an hour staring at and fiddling with the modem, going back and forth outside, all the while looking bewildered. After leaving my apt for over half an hour, he returned with his supervisor, and the two of them spent another half hour puzzling over the modem.
After they left, my internet was even slower, still lagged and dropped out. I realised that they reduced the signal strength with an 8Db attenuator, but *then* added on a three-outlet splitter with no terminator caps, which was unnecessary and slowed my connection speed down.
I'm paying for this?? For shoddy service and slow speed? AND, cherry on top, I'm expected to take time that I don't have to box up and return the perfectly good modem that I'd been using? This is appalling.