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    Unable to access my email from browser

    Posts: 4 Spectator
    edited August 2022 in Spectrum Archives: 2020 - Present

    I have been unable to see my email from Sprectrum.net for a number of months. This is happening across different browsers (Edge, Chrome, Firefox) and PCs. I even tried from a MAC and I keep getting the error: ERROR: Error Occurred loading messages from server. I am able to access my other Charter.net email accounts just not my email address. I do not have any issues accessing it with Outlook from my PC, phone and tablet.

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    Answers

    • Posts: 1,400 ✅ Verified Employee Moderator

      Hi @MDemeran ! Welcome to our community!

      At what point do you get the error? Right after signing in? After trying to open an email?

    • Posts: 4 Spectator

      Actually, I never see any of the emails in my inbox. Whenever I try to see my inbox I get the error. What's strange is I do not get the error if I access any other folder. I have attached a couple of screen shots.

      Inbox error.jpg


    • Posts: 121 Contributor

      Thanks for the additional info @MDemeran.

      Do you have more than 1 email address and if so, are you getting this error on all emails or just 1 in particular?

    • Posts: 4 Spectator

      I have three addresses I check but only get the error on one. I can access the other addresses without issues.

    • Posts: 515 Spectrum Employee

      Can you please provide the e-mail address that you are experiencing this issue with?

    • Posts: 4 Spectator
      edited April 2022

      md******@Charter.net is the one that fails. Ja***@Charter.net works.

    • Posts: 5,261 ✅ Verified Employee Moderator

      Please try changing the password for the impacted email and let us know if the issue continues.

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