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Unable to access my email from browser

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MDemeran
MDemeran Posts: 4 Spectator

I have been unable to see my email from Sprectrum.net for a number of months. This is happening across different browsers (Edge, Chrome, Firefox) and PCs. I even tried from a MAC and I keep getting the error: ERROR: Error Occurred loading messages from server. I am able to access my other Charter.net email accounts just not my email address. I do not have any issues accessing it with Outlook from my PC, phone and tablet.

Answers

  • William_M
    William_M Posts: 1,129 ✅ Verified Employee Moderator
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    Hi @MDemeran ! Welcome to our community!

    At what point do you get the error? Right after signing in? After trying to open an email?

  • MDemeran
    MDemeran Posts: 4 Spectator
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    Actually, I never see any of the emails in my inbox. Whenever I try to see my inbox I get the error. What's strange is I do not get the error if I access any other folder. I have attached a couple of screen shots.


  • Heather_T
    Heather_T Posts: 121 Contributor
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    Thanks for the additional info @MDemeran.

    Do you have more than 1 email address and if so, are you getting this error on all emails or just 1 in particular?

  • MDemeran
    MDemeran Posts: 4 Spectator
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    I have three addresses I check but only get the error on one. I can access the other addresses without issues.

  • Steph_S
    Steph_S Posts: 515 Spectrum Employee
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    Can you please provide the e-mail address that you are experiencing this issue with?

  • MDemeran
    MDemeran Posts: 4 Spectator
    edited April 2022
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    md******@Charter.net is the one that fails. Ja***@Charter.net works.

  • James_M
    James_M Posts: 4,777 ✅ Verified Employee Moderator
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    Please try changing the password for the impacted email and let us know if the issue continues.

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