Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
You are currently viewing the Spectrum Community Archives
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled

If you have a question or comment, please start a new post (registration is required)

Leave the Archive

Frequently Asked Questions


(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

How to connect smart plug 2.4Ghz to Spectrum 5Ghz network router?

bobrunner1bobrunner1 Posts: 12 Participant
edited December 2022 in Spectrum Archives: 2020 - Present May 20, 2022

New router only shows 5GHZ. Old router (same model) worked fine. Tech says they can not set router for 2.4GHz / 5GHZ. So smart plugs and wireles extender will not connect. Is this correct?

Best Answer

  • Tyleen_ZTyleen_Z Posts: 524 Moderator
    May 20, 2022 Answer ✓

    Hello,

    Our newer routers are known as advanced wireless routers. So they have both networks but don't broadcast them and don't give you the option to pick the network to connect to. The router would automatically assign the best network for the device. If the device only has 2.4ghz and not 5 ghz it should be able to connect to it. You might need to go through the settings on the smart plugs and extender or contact the manufacturers of the devices to get further help.

Replies

  • bobrunner1bobrunner1 Posts: 12 Participant
    May 22, 2022

    Finally got the smart plugs to connect. Needed to move smart plugs to the same furthest point as the cell phone (back yard area). 2.4ghz connected to devises in seconds.

This discussion has been closed.