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DVR Error Code GDVR-1004

Southernson
Southernson Posts: 2 Spectator
edited April 25 in Spectrum Archives: 2020 - Present

I'm experiencing an issue with my Cloud DVR, I show that I have recordings available, however when I attempt to play them I get a message "Service Unavailable, try again later error code GDVR-1004. I'm also getting the same message when I try and record a new show.

Answers

  • Renee_T
    Renee_T Posts: 496 Moderator

    Hello @Southernson


    Welcome to our community! I'm sorry to hear about the issues with the Cloud DVR. What type of device/devices are you using when you get this error?

  • Southernson
    Southernson Posts: 2 Spectator

    LG UHD TV

  • William_M
    William_M Posts: 761 Moderator

    I'm sorry, cDVR service is not compatible with that device. Supported devices are;

    • Android 5.0 or higher
    • iOS 12.0 or higher
    • Apple TV 13.0 or higher
    • Google Chromecast 1st Generation or higher
    • Roku 3rd Generation or higher
    • Xbox One
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