Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions

(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

DVR Error Code GDVR-1004

SouthernsonSouthernson Posts: 2 Spectator
edited July 2022 in Cloud DVR Jun 11, 2022

I'm experiencing an issue with my Cloud DVR, I show that I have recordings available, however when I attempt to play them I get a message "Service Unavailable, try again later error code GDVR-1004. I'm also getting the same message when I try and record a new show.


  • Renee_TRenee_T Posts: 427 Moderator
    Jun 12, 2022

    Hello @Southernson

    Welcome to our community! I'm sorry to hear about the issues with the Cloud DVR. What type of device/devices are you using when you get this error?

  • SouthernsonSouthernson Posts: 2 Spectator
    Jun 12, 2022


  • William_MWilliam_M Posts: 560 Moderator
    Jun 12, 2022

    I'm sorry, cDVR service is not compatible with that device. Supported devices are;

    • Android 5.0 or higher
    • iOS 12.0 or higher
    • Apple TV 13.0 or higher
    • Google Chromecast 1st Generation or higher
    • Roku 3rd Generation or higher
    • Xbox One
This discussion has been closed.