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DVR Error Code GDVR-1004

Southernson Posts: 2 Spectator

I'm experiencing an issue with my Cloud DVR, I show that I have recordings available, however when I attempt to play them I get a message "Service Unavailable, try again later error code GDVR-1004. I'm also getting the same message when I try and record a new show.


  • Renee_T
    Renee_T Posts: 698 ✅ Verified Employee Moderator

    Hello @Southernson

    Welcome to our community! I'm sorry to hear about the issues with the Cloud DVR. What type of device/devices are you using when you get this error?

  • Southernson
    Southernson Posts: 2 Spectator


  • William_M
    William_M Posts: 1,156 ✅ Verified Employee Moderator

    I'm sorry, cDVR service is not compatible with that device. Supported devices are;

    • Android 5.0 or higher
    • iOS 12.0 or higher
    • Apple TV 13.0 or higher
    • Google Chromecast 1st Generation or higher
    • Roku 3rd Generation or higher
    • Xbox One
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