Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Guide Temporarily Unavailable STBT-3101

Eric_StephEric_Steph Posts: 1 Newcomer
edited July 13 in TV Equipment Jun 13, 2022

I’m constantly getting the STBT-3101 error code when I select the guide in my remote. Then tells me to use the tiny mini guide. I have cycled power and the error keeps coming back. How to eliminate this problem?

Replies

  • Renee_TRenee_T Posts: 297 Moderator
    Jun 13, 2022

    Hello @Eric_Steph


    Weclome to our community! I'm sorry to hear about the guide issues. Are you able to press the "EXIT/OK" button on the remote? This should relaunch the guide and may correct the issue. If that doesn't work, you would want to try turning the closed captions on or off, depending on your settings, for a few minutes before changing them back to your normal settings. This can trigger an update from the cloud settings on the box that can update the guide and may resolve things for you. If neither of those work, please let us know!

  • SatchSatch Posts: 4,642 Contributor
    Jun 13, 2022

    Hello @Eric_Steph

    Welcome! When did your guide start doing this? Any updates to your recent services? Try @Renee_T 's steps first. If that does not work, I would call Spectrum for a signal reset to your box. If that doesn't work, or the problem comes back, generally a tech would have to be dispatched for what is called a signal and drop line test, This is where the tech comes to your house and uses his signal reader to determine if the guide is getting the proper signals needed to display the guide data, Let us know what happens,

    Satch

  • jurymanjuryman Posts: 39 Contributor
    edited June 14 Jun 14, 2022

    I have been having this issue as well. Started several days ago. I live in N. Royalton, Ohio. I find it hard to believe that all of us are having line problems. Its more like an issue further up the line, IMO.

    I have 2 cable boxes. The one that is giving me the problems is a Sprectrum 201. Have not tried the other box. Rarely use that TV anymore.

    Not only do I get the Guide Unavailable message, but the DVR menu does not come up, nor does the Settings screen (blue button on remote). Mini versions of those screens come us as well. Then after about 10-15 minutes of the TV and box being on, everything is normal. Only for it to happen again.

  • SatchSatch Posts: 4,642 Contributor
    Jun 14, 2022

    Sup @juryman ?

    If there are multiple problems with this, there is likely something up the chain of command. Have you called Spectrum for a box reset, or to report this issue? I would recommend that anyone having this issue to do that.

    If you post here, let us know what they say or do when you call, and provide your box make/model and city, state, and zip. Than, mods can start tracing this issue.

    Preliminary reports appear to indicate that this is an issue with Spectrum Guide on World Box Model 201.. Update by responding as needed.

    Satch

This discussion has been closed.