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Is this a real Spectrum email? - Keep Your Spectrum Internet Credit

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SteveRock12
SteveRock12 Posts: 1 Newcomer

I use my Internet Hourly, we stream movies and i own a Twitch channel. and we play games over the net?

is this Fake or is Spectrum trying Something??


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  • Randy_S
    Randy_S Posts: 514 Spectrum Employee
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    Good morning @SteveRock12 , yes, that is a legitimate email but it is simply a reminder, not a specific to you warning. Thanks for asking and welcome to the Spectrum Community.

    Randy

Answers

  • Satch
    Satch Posts: 5,336 Contributor
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    Hello @SteveRock12 ,

    According to Spectrum Support Pages here it is a real e-mail:

    The last question's answer at the Affordable Connectivity Program FAQ's website above confirms this:

    "What can I do to remain eligible for the credit through this program?

    If you're enrolled in the Affordable Connectivity Program, you must use your internet service at least once every 30 days. Otherwise, you'll lose your credit and eligibility in the program."

    Satch

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