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Is this a real Spectrum email? - Keep Your Spectrum Internet Credit

SteveRock12SteveRock12 Posts: 1 Newcomer
edited June 14 in Managing & Using your Spectrum Account Jun 13, 2022

I use my Internet Hourly, we stream movies and i own a Twitch channel. and we play games over the net?

is this Fake or is Spectrum trying Something??


Best Answer

  • Randy_SRandy_S Posts: 296 Moderator
    Jun 14, 2022 Answer ✓

    Good morning @SteveRock12 , yes, that is a legitimate email but it is simply a reminder, not a specific to you warning. Thanks for asking and welcome to the Spectrum Community.

    Randy

Replies

  • SatchSatch Posts: 4,574 Contributor
    Jun 13, 2022

    Hello @SteveRock12 ,

    According to Spectrum Support Pages here it is a real e-mail:

    The last question's answer at the Affordable Connectivity Program FAQ's website above confirms this:

    "What can I do to remain eligible for the credit through this program?

    If you're enrolled in the Affordable Connectivity Program, you must use your internet service at least once every 30 days. Otherwise, you'll lose your credit and eligibility in the program."

    Satch

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