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Icons on manage devices on app

RJG95RJG95 Posts: 1 Newcomer
edited August 3 in Troubleshooting the My Spectrum App Jun 23, 2022

I have a device that I am not sure what it is. On manage devices on my spectrum app all my devices will show a icon like an iphone or tv or gaming console on the left of whats connected. One of these devices just has a circle with three dots inside of it. What does this mean? it says apple but not sure what it is..


  • William_MWilliam_M Posts: 396 Moderator
    Jun 24, 2022

    Hi @RJG95, welcome to our community!

    The app can sometimes figure out what device type is connected by looking at the MAC address, but it is not always able to which will cause that icon you are seeing. If you tap on the device and then select "View Device Info" if it will provide additional information that may be useful to help you identify what it is, including what the device is named and it's MAC address. Very smart of you to pause the unknown device until you are able to identify what it is!

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