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what is error code WLP-4002?

Jake717Jake717 Posts: 3 Spectator
edited August 18 in watch.spectrum.net Jul 12, 2022

For some reason https://watch.spectrum.net/livetv?sessionOverride=true loading only spins then I get the error message with error code WLP-4002. This happens for every channel. It started last week and doesn't make a difference what browser I use either. I am logged in so it isn't that. I get a similar error (WVP-4002) when trying to watch something On Demand. What is wrong?



Replies

  • Randy_SRandy_S Posts: 370 Moderator
    Jul 12, 2022

    Good morning and welcome to the Spectrum Community, @Jake717

    It sounds like the app isn't getting the information from the modem concerning the entitlements you have to your TV subscription. Most of the time a reboot of the modem (router too, wouldn't hurt) will take care of the issue and get everything on the same page. Give that a shot and let us know how it goes.

    Nice to meet you,

    Randy

  • Jake717Jake717 Posts: 3 Spectator
    Jul 12, 2022

    Will give it a try this evening and will report back. Thank you so much. Jake

  • Jake717Jake717 Posts: 3 Spectator
    Jul 21, 2022

    Randy, it must be an issue with my win10 computer, it works on my wife's win11 laptop. Any ideas?

  • durandmydurandmy Posts: 1 Newcomer
    Jul 21, 2022

    Having the same issue with Win10 tablet. Any remedies?

  • Paul_BPaul_B Posts: 536 Moderator
    Jul 21, 2022

    Hello @Jake717

    According to what I am seeing it could be an issue with the computer not maintaining a connection to the network. Is the computer connected via an Ethernet cable or WiFi? What other troubleshooting steps have you taken with this issue? I ask so that we do not duplicate efforts.

    Paul_B

  • James_MJames_M Posts: 3,652 ADMIN
    Jul 21, 2022

    @Jake717, @durandmy

    In addition to restarting the modem and router to reset the connection to the app, please clear the browsing history, as well as the cache & cookies from the devices impacted. If the issue continues, please let us know the specific error code or codes (if different from WLP-4002) and if it is impacting all channels or just certain channels. Last, please confirm if you are on your home network.

This discussion has been closed.