what is error code WLP-4002?

Jake717

For some reason https://watch.spectrum.net/livetv?sessionOverride=true loading only spins then I get the error message with error code WLP-4002. This happens for every channel. It started last week and doesn't make a difference what browser I use either. I am logged in so it isn't that. I get a similar error (WVP-4002) when trying to watch something On Demand. What is wrong?

Randy_S

Good morning and welcome to the Spectrum Community, @Jake717

It sounds like the app isn't getting the information from the modem concerning the entitlements you have to your TV subscription. Most of the time a reboot of the modem (router too, wouldn't hurt) will take care of the issue and get everything on the same page. Give that a shot and let us know how it goes.

Nice to meet you,

Randy

Jake717

Will give it a try this evening and will report back. Thank you so much. Jake

Jake717

Randy, it must be an issue with my win10 computer, it works on my wife's win11 laptop. Any ideas?

durandmy

Having the same issue with Win10 tablet. Any remedies?

Paul_B

Hello @Jake717

According to what I am seeing it could be an issue with the computer not maintaining a connection to the network. Is the computer connected via an Ethernet cable or WiFi? What other troubleshooting steps have you taken with this issue? I ask so that we do not duplicate efforts.

Paul_B

James_M

@Jake717, @durandmy

In addition to restarting the modem and router to reset the connection to the app, please clear the browsing history, as well as the cache & cookies from the devices impacted. If the issue continues, please let us know the specific error code or codes (if different from WLP-4002) and if it is impacting all channels or just certain channels. Last, please confirm if you are on your home network.