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Internet disconnects multiple times a day
Hello, I seem to have an issue similar to others here where my internet connection drops out multiple times a day. I'd like to start the process of troubleshooting and collecting whatever information would be needed to resolve the issue. I worked from home full-time for several months in 2020 without any problems. But for the past several months we've been getting so many disconnects I can't work from home anymore. There have been no changes to the equipment or wiring in this time. I have cycled the power on the modem (including disconnecting the coax) and the router. The modem is an Arris Surfboard SB6141. I've attached an image from the modem status page. It seems that the Upstream power level is a little low based on the modem documentation. It has been a bit since I've looked at the modem lights during a disconnection. I will try to do that or have a family member do it as I'm not home during the day. I will update this post with that information. For now, would you please see if there is anything you can do on your (Spectrum) side? It seems with some posts that you are able to see issues and resolve them. Also, let me know if there is anything else I can do that will help troubleshoot the issue.