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AFE -1004

Msouth_85
Msouth_85 Posts: 1 Newcomer

I keep getting error code AFE -1004. I’m using an Apple TV 4K. The device is connected to the internet, coco melon is playing via YouTube as I write this. I have tried restarting the Apple TV and uninstalled/reinstalled the spectrum app.


Answers

  • William_M
    William_M Posts: 964 ✅ Verified Employee Moderator

    Hi @Msouth_85, welcome to our community!

    That error is usually related to problems with the internet connection. Even if other apps are working, they may have more of a buffer than watching Live TV through our app which will make them less susceptible to internet problems. Will you please reboot the modem by removing the power cord for 30 seconds before plugging it back in? Wait for the online light on the modem to come on and then reboot the router in the same manner. Allow a few minutes for it to finish rebooting before testing the app.

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