Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Hurricane Ian Update


Get the latest updates on storms affecting service in your area.
For customers in areas in the storms path, including Southwest and Central Florida, if your services are impacted, we are working to restore your service as soon as safely possible.

Live streaming is available free of charge for the duration of Hurricane Ian coverage whether or not you subscribe to Spectrum, on our websites at baynews9.com or mynews13.com and on our Spectrum News app which
can be downloaded at spectrumnewsapp.com

Our Spectrum WiFi access points will be available to the public at no cost from September 28-October 2 in Florida, Georgia and South Carolina

Security Shield

Korona165Korona165 Posts: 8 Spectator
edited September 20 in Home Networking Aug 16, 2022

I have a question about Spectrum Security Shield. Is that's just for customers with Spectrum modems and WiFi routers? Or is it also for customers with there own modem and router?

Replies

  • Randy_SRandy_S Posts: 370 Moderator
    Aug 16, 2022

    Hello @Korona165 and welcome to the Spectrum Community.

    It is a part of our Advanced WIFI equipment. Here is the support page for Security Shield that explains everything.

    Randy

  • Korona165Korona165 Posts: 8 Spectator
    Aug 17, 2022

    So I have my own modem and router. So I can't use Security Shield?

  • Randy_SRandy_S Posts: 370 Moderator
    Aug 18, 2022

    Correct. It is part of our equipment. For third party equipment you would need to work with the security options available for their hardware.

    Randy

  • Korona165Korona165 Posts: 8 Spectator
    Aug 18, 2022

    Thank you.

  • Korona165Korona165 Posts: 8 Spectator
    Aug 18, 2022

    If I get a modem from Spectrum do you know how much it would be to add home WiFi?

  • Randy_SRandy_S Posts: 370 Moderator
    Aug 18, 2022

    Hey @Korona165 , our wifi service is $4.99 a month. There isn't any equipment rental fees either. Pretty good deal!

    Randy

This discussion has been closed.