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Error ALP-1001

TB6499TB6499 Posts: 4 Spectator
edited October 11 in Spectrum TV App Feedback - Apple Sep 01, 2022

I’ve been getting this error code recently. And today it’s been on most of the channels I watch. Especially the live sports channels.


this didn’t happen prior to about three weeks ago.


so what is this error?

Replies

  • Tyleen_ZTyleen_Z Posts: 516 Moderator
    Sep 01, 2022

    Hello and welcome to the Spectrum Community.

    The error message you are getting is a general error. Can you try to reset the modem and router by unplugging the modem power cord and coax cord and router power cord for 30 seconds then plug them back in to see if that helps?

    -Tyleen

  • TB6499TB6499 Posts: 4 Spectator
    Sep 02, 2022

    powering down the modem did not quite solve all the issues.


    channels are still pausing for a minute to 5 min still.


    not sure why it is still happening.


    error not showing. Ur symptoms still exist.

  • TB6499TB6499 Posts: 4 Spectator
    Sep 03, 2022

    Sill not working. Still getting error ALP-1001


    especially on sports channels.

  • Renee_TRenee_T Posts: 390 Moderator
    Sep 03, 2022

    I apologize for the frustration. There is an ongoing issue with the app currently, but our app team is working to get the app fully functional again as quickly as possible, though we haven't been provided an ETA for the functionality to be fully restored.

  • TB6499TB6499 Posts: 4 Spectator
    Sep 09, 2022

    Still happening especially during live sports


    so what gives?

  • William_MWilliam_M Posts: 454 Moderator
    Sep 09, 2022

    Do you have any other devices you can test to see if they have the same issue? Will you please run a speed test where you normally use the app and share your results?

This discussion has been closed.