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Error ALP-1001

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TB6499
TB6499 Posts: 4 Spectator

I’ve been getting this error code recently. And today it’s been on most of the channels I watch. Especially the live sports channels.


this didn’t happen prior to about three weeks ago.


so what is this error?

Answers

  • Tyleen_Z
    Tyleen_Z Posts: 724 ✅ Verified Employee Moderator
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    Hello and welcome to the Spectrum Community.

    The error message you are getting is a general error. Can you try to reset the modem and router by unplugging the modem power cord and coax cord and router power cord for 30 seconds then plug them back in to see if that helps?

    -Tyleen

  • TB6499
    TB6499 Posts: 4 Spectator
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    powering down the modem did not quite solve all the issues.


    channels are still pausing for a minute to 5 min still.


    not sure why it is still happening.


    error not showing. Ur symptoms still exist.

  • TB6499
    TB6499 Posts: 4 Spectator
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    Sill not working. Still getting error ALP-1001


    especially on sports channels.

  • Renee_T
    Renee_T Posts: 709 ✅ Verified Employee Moderator
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    I apologize for the frustration. There is an ongoing issue with the app currently, but our app team is working to get the app fully functional again as quickly as possible, though we haven't been provided an ETA for the functionality to be fully restored.

  • TB6499
    TB6499 Posts: 4 Spectator
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    Still happening especially during live sports


    so what gives?

  • William_M
    William_M Posts: 1,163 ✅ Verified Employee Moderator
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    Do you have any other devices you can test to see if they have the same issue? Will you please run a speed test where you normally use the app and share your results?

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