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When did Spectrum change the billing description from "Spectrum" to "Charter Services"?

RugnagRugnag Posts: 1 Newcomer
edited September 6 in Managing & Using your Spectrum Account Sep 05, 2022

I was out of the USA . My credit card advised me of a non identified charge My Charters.I thought it was fraud and I cancelled my card. Lots of problems could have been avoided if an information email was sent out. by Spectrum. I only found out by going through all my accounts for changing my automatic payments.

Best Answer

Replies

  • Randy_SRandy_S Posts: 367 Moderator
    Sep 05, 2022

    Good afternoon and thank you for joining the Spectrum Community. My apologies for the poor experience. If you haven't already, you can set up your communication preferences by logging into http://spectrum.net when you are back in the states or over a states based VPN.

    Again, my apologies for the frustration.

    Randy

  • SatchSatch Posts: 4,685 Contributor
    edited September 5 Sep 05, 2022

    To my knowledge:

    The Charter name is only used for stock/shareholdings in the company. Please be advised that I have not found any information about a name change from "Spectrum" to "My Charters." Always log in to your account from "My Account" page. Or call Spectrum at the number shown on your billing statement. Never through an email link. These steps will help protect your account information and identity.

    Satch

  • LGTLGT Posts: 140 Contributor
    Sep 06, 2022

    Actually for me starting Sept 1 the withdrawal from my bank account was to Charter Services. Previously it was to Spectrum. This seems to be a new thing. I pay directly from Spectrum’s web site and the web Id number for the company is the same, so I don’t think there is any fraud involved. It just seems like for payment transactions Spectrum is now using the Charter name.

  • SatchSatch Posts: 4,685 Contributor
    Sep 06, 2022

    For me, my monthly statement remitting address is still Spectrum. I pay from my bank.

    Satch

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