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Norton VPN & SAX1V1S Router

BustoBusto Posts: 1 Newcomer
edited September 20 in Connectivity Sep 20, 2022

I use Norton's VPN & I never had a problem on my old Technicolor modem/router. I was able to log into & make adjustments when needed. Picked up my new modem & router today, dang, I wish I wouldn't have. All the controls are cloud based. Once I hooked everything up, I couldn't connect my VPN. The fix from Norton is to change the settings on my equipment.

That was an easy fix when I could go to 192.168.0.1. How do I do that now?

Replies

  • Randy_SRandy_S Posts: 367 Moderator
    edited September 20 Sep 20, 2022

    Good morning, @Busto and welcome to the Spectrum Community.

    Make sure the device you have your Norton VPN on is connected to the router and you are at home on the same wifi as you do the following:

    1. Then, open the My Spectrum App
    2. Then tap on "Services & Equipment"
    3. tap on "Router"
    4. tap "Advanced Settings" near bottom of the screen
    5. tap "Port Forwarding & IP Reservations"

    There you should be able to find your device and proceed from there with the settings you need. I am not familiar with Norton VPN but I do know some can get pretty complicated/picky about how they are set up. I think this route will fix the issue for you but if you need more control over your router you might consider getting your own third party router.

    Here is the Advanced Home Wifi support page with a number of instructions on how to change settings within your router.

    Let us know how it goes!

    Randy

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