Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Cant log into spectrum while activating Apple Watch

Hello,
I have a fully up to date iOS 16 on my new phone 14 and an Apple Watch that is paired to my phone. When I go to activate the cellular service in the Apple Watch app I’m prompted to enter my credentials for spectrum.
I correctly enter them but I’m only give. A message stating “ the info you enter, doesn’t match our records. Please try again.“
I’ve tried changing the password, and I’m sure that I’ve been entering the correct credentials. I can also log into the My Spectrum app using these the same credentials successfully.
My phone is activated and on line with Wi-Fi and cellular service.
I have signed up to have the Apple Watch on my plan. I see hundreds of other people having this exact issue on Forums such as Reddit. Some of those people spend many hours on the phone with spectrum. Is there a solution to this?
thanks!
TJ
Replies
@Tjdp01
Hi & welcome!
I was able to locate your account based on your registration information. I am seeing the Apple watch added yesterday is active. If you are still experiencing an issue, please let us know.