Unable to Stream on Apple Devices and watch.spectrum.net
I am a Spectrum cable subscriber and services through my TiVo with CableCard are working just fine. However, I am having a problem using the Spectrum TV app for streaming inside of my home on everything but the Roku platform.
Using watch.spectrum.net from a browser (tried with Safari, Chrome, and Firefox and have disabled all ad blockers) displays WLP-999 or WLP-4004 when tuning any channel. This includes Spectrum News, base cable channels like locals, and premium channels like HBO. The failure on the Spectrum News channel takes much longer to occur than the failure on other channels.
The Spectrum TV app on iOS displays ILP-999 or ILP-9000 when tuning any channel. The app on AppleTV displays ALP-1001 or ALP-999 when tuning any channel.
VOD from all of those applications (browser, iOS, and AppleTV) also fails. It shows Loading or Buffering, but never starts. It finally fails with IVP-1001 or IVP-1004 in iOS, AVP-999 on AppleTV, and WVP-4004 on watch.spectrum.net.
The Spectrum TV app on Roku on the same home network works perfectly for all functions (live tv, vod, etc.). And the iOS devices work just fine for channels that do not require to be on the home network when the device is connected via another service provider (e.g. AT&T cellular or WiFi at another location). All I have to do is disable my home wifi causing the primary route to be via AT&T cellular, tune another channel, and it immediately streams correctly. Because of this, I believe that authentication is setup appropriately in the applications.
What I read in various internet forums about this, it seems that some authentication is supposed to happen within my cable modem when I am on my home network. I have power cycled the modem as well as gone through the reset flow in the Spectrum web site troubleshooting with no change in behavior. I have also signed out from the iOS and AppleTV apps and re-authenticated as well as force quit the apps and rebooted the devices without any change in failing behavior. For the AppleTV app, there is a choice for "automatic authentication" or "manual authentication". I have tried both without any change in failing behavior.
Any thoughts on what could be wrong and what the appropriate path to resolution should be?
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