Motorola MB8611 with 1gig service frequently dropping connection and rebooting
Similar to another user experiencing problems with this exact model, our home internet has been experiencing seemingly random drops during the day. My partner and I work from home and have been disconnected from meetings several times.
We were experiencing connectivity drops with the Spectrum provided modem and with having a lower tier speed as well. Several remote troubleshooting rounds, with power cycling and checking cable connections, did not help and eventually a tech was sent out. The tech discovered that some of the outside connections had burn marks and a repair crew fixed those which provided us a few weeks of good connectivity.
Now we've had several series of drops within the last 2 days and can't seem to isolate the issue, including several drops while I typed this comment. I've attached a current report and the modem error logs with CM-MAC and CMTS-MAC blacked out.
Please let me know if I can provide any additional information to help troubleshoot this.
Seems likely a tech is needed to our address but would be happy to resolve remotely.
Thanks in advance.