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error code of IBF-2125 on my phone and RBF-2512 on my Roku app

Alliemarie46_Alliemarie46_ Posts: 2 Spectator
edited March 20 in Spectrum Archives: 2020 - Present Mar 17, 2023

This seems to keep popping up as an issue once a month or so and now even my phone app won’t work. Usually if I just keep trying the Roku app it usually works but won’t now. Keeps saying my account can’t be verified RBF-2512


  • William_MWilliam_M Posts: 560 Moderator
    Mar 17, 2023

    Hi @Alliemarie46_, welcome to our community!

    I'm sorry for the trouble with our app. Those errors mean your video subscription couldn't be verified.

    Will you try rebooting the modem and router? That can fix many issues with the app even if the internet is working fine.

    Are you able to sign in with your username at, and do you see accurate information for your current account?

  • Alliemarie46_Alliemarie46_ Posts: 2 Spectator
    Mar 17, 2023

    I’ve rebooted everything

    log in hasn’t changed ever

  • Renee_TRenee_T Posts: 429 Moderator
    Mar 18, 2023

    I apologize for the continued issues. Are you able to login at Also, are you able to log in to the Spectrum TV app on any other devices?

This discussion has been closed.