New Spectrum Smart Router Causing Printer Problems
I recently installed the new 2-piece internet devices that Spectrum was providing to "upgrade" my speed - a new modem and new router. After the installation, my Epson ET 3760 will not connect to the network. After spending almost two full days trying to sort this issue out I called Spectrum twice only to find out that the newer dual frequency routers are trying to push the 5G so hard that my printer will no longer function as it requires the 2.4 connection and can't get past the 5G. There is not any method to modify any router configurations. In essence, the router has "bricked" my printer as it can no longer connect to the internet. After going through a bunch of diagnostics over the phone, the second customer service rep told me that this was a common issue with the new routers and my only solution was to go purchase my own router or get a new printer. To me, this is not a reasonable solution to a known problem Spectrum has caused with no apparent remedy. Any potential solutions? Other devices (phones, tablets, Apple and Windows Computers) are connecting fine.