You are currently viewing the Spectrum Community Archives
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled

If you have a question or comment, please start a new post (registration is required)

Leave the Archive

What are all these messages about?

Options
JWSchrecker
JWSchrecker Posts: 1 Newcomer

What are all these SMS messages about?

----------------------------------------------------------------------------------

Friday, Jan 20 · 12:34 PM

Spectrum: Your service may be interrupted. To fix the issue, or avoid a future one, go to Spectrum.net/stabilize. Stay proactive and stop future issues today.

Friday, Jan 27 · 12:39 PM

Spectrum: Sign in at Spectrum.net/amplify to repair a current service issue. You can schedule a no-cost appointment today.

Sunday, Feb 26 · 11:54 AM

Spectrum: Your service may be interrupted. To fix the issue, or avoid a future one, go to Spectrum.net/stabilize. Stay proactive and stop future issues today.

Sunday, Mar 5 · 11:29 AM

Spectrum: Sign in at Spectrum.net/amplify to repair a current service issue. You can schedule a no-cost appointment today.

Wednesday, Apr 19 - 11:35 AM

Spectrum: Your service may be interrupted. To fix the issue, or avoid a future one, go to Spectrum.net/stabilize. Stay proactive and stop future issues today.

SEE ATTACHED...


Thank you for your assistance

Best Answer

  • James_M
    James_M Posts: 4,777 ✅ Verified Employee Moderator
    Answer ✓
    Options

    @JWSchrecker

    Hi & welcome -

    Thanks for the question! These messages are part of our proactive maintenance initiative. Through this initiative, we remotely identify potential future issues and then provide a link to set up a service call at your convenience. The goal is to address potential issues before they impact services as well as giving you greater flexibility in scheduling appointments (for example, you don't need to call, explain the issue or have degraded services while you wait for a technician).

    While this is optional, we strongly recommend that you schedule an appointment at your earliest convenience in order to continue enjoying uniterrupted services.

This discussion has been closed.