Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Is the message really from Spectrum?

I received a message and email saying Your service may be interrupted. To fix the issue, or avoid a future one, go to Spectrum.net/stabilize. Stay proactive and stop future issues today.
Best Answer
-
Randy_S Posts: 494 Moderator
Good afternoon @stabilize and welcome to the Spectrum Community.
I was able to find your account with your login credentials and we did send an email as a proactive maintenance effort. I checked your signals and a couple of them are out of range and it looks like you have older equipment. That is what triggered the email. If you are concerning about clicking that link, type the address into a browser and it will take you to a login page for your account where you can schedule the appointment. If that is still a concern you can also just call us at 1-855-707-7328 and we will be glad to set that up. I would encourage you to do so, you would see an improvement in service probably right away.
Randy
1