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My Spectrum App does not show where to add Wifi Profile (Android Phone)

MO1275 Posts: 1 Newcomer

The My Spectrum App does not have an option to add wifi profile under Settings on my Android phone. I read old messages on this forum that there was a compatibility issue in years past. I have been trying to access WiFi outside of my home and customer service has no information. I have uninstalled and reinstalled the app and I am unable to set up a WiFi profile. Has a solution to this problem been fixed or is it going to stay this way. Please let me know.

Best Answer

  • James_M
    James_M Posts: 4,841 ✅ Verified Employee Moderator
    Answer ✓

    Hi @MO1275

    Unfortunately the WiFi profile is unavailable on some Android devices at the moment. Our developers hope this will be corrected in a future update but have not provided any estimates.

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