You are currently viewing the Spectrum Community Archives
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)

Leave the Archive

My Spectrum App does not show where to add Wifi Profile (Android Phone)

Options
MO1275
MO1275 Posts: 1 Newcomer
edited January 19 in Spectrum Archives: 2020 - Present

The My Spectrum App does not have an option to add wifi profile under Settings on my Android phone. I read old messages on this forum that there was a compatibility issue in years past. I have been trying to access WiFi outside of my home and customer service has no information. I have uninstalled and reinstalled the app and I am unable to set up a WiFi profile. Has a solution to this problem been fixed or is it going to stay this way. Please let me know.

Best Answer

  • James_M
    James_M Posts: 4,716 ✅ Verified Employee Moderator
    Answer ✓
    Options

    Hi @MO1275

    Unfortunately the WiFi profile is unavailable on some Android devices at the moment. Our developers hope this will be corrected in a future update but have not provided any estimates.

This discussion has been closed.

Categories