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Is Spectrum still planning to offer high split converters (HSC)?

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SPC1430
SPC1430 Posts: 23 Contributor
edited September 2023 in Spectrum Archives: 2020 - Present

I have seen a message that appears to say Spectrum is discontinuing all support for cable cards. I was very pleased when I heard about the new high split converters. Has this program been killed?

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  • SPC1430
    SPC1430 Posts: 23 Contributor
    Answer ✓
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    Thank you. I appreciate the candid responses from Spectrum moderators Lyn_T and William_M which share their understanding of corporate policy. It appears that for Tivo fans we are close to "all good things must come to an end." I am guessing that Dallas will not get high split before the end of the year, so there is time for planning. Maybe Spectrum will distribute the HSC's in inventory, but it sounds like they won't be buying more. I will probably drop Spectrum cable, but keep the Internet. I guess I would consider the Apple TV option and also look at streaming options or going back to DirecTV. Spectrum could also change the game if they came out with a good DVR. Best regards.

Answers

  • Lyn_T
    Lyn_T Posts: 459 ✅ Verified Employee Moderator
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    Good evening @SPC1430

    Thank you for reaching out to us in regards to the Cable Card technology. This particular options is no longer being offered but you are able to keep what you currently have in use. You may lose some channels as upgrades and changes are made. We will not be able to replace or transfer this option for you. If you would like to discuss options with swapping out what you currently have please give us a call at 1-855-707-7328​​​ for further assistance. -Lyn

  • SPC1430
    SPC1430 Posts: 23 Contributor
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    There are reports you are offering high split converters in some areas but not others. If someone has a "grandfathered" cable card, will you offer them an HSC when their area goes high split? BTW, cable cards very seldom go bad, so it boils down to your technical support to reprovision a cable card when necessary, such as after an outage.

  • SPC1430
    SPC1430 Posts: 23 Contributor
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    I would really like a more definite response that current Tivo customers are "grandfathered" and will continue to be supported.

  • William_M
    William_M Posts: 1,159 ✅ Verified Employee Moderator
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    We are still able to reprovision and troubleshoot cable cards but no new cable card equipment will be provided including high split converters. Affected customers can get a Spectrum receiver or an IP streaming device, such as a Apple TV or Roku device, to view Spectrum TV content via the Spectrum TV App.

  • SPC1430
    SPC1430 Posts: 23 Contributor
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    So, somewhat good news for existing Tivo customers. However, after an area goes high split, the cable card and tuning adapter will quit working, so I would think "support" means providing an HSC. Do they need the HSC's for legacy Spectrum boxes?

  • SPC1430
    SPC1430 Posts: 23 Contributor
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    William_M for clarification, did you really mean that going forward HSC's will not be provided to cable card users in new high split areas, as is being done under the current program? Or is it that cable card users can receive one HSC, but it will not be repaired or replaced if it fails?

  • SPC1430
    SPC1430 Posts: 23 Contributor
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    Clarification, please. It seems like the William_M comment about no new cable card equipment may apply to repair and replacement customer service, but NOT to the high split rollout? The last I heard, HSC's were being offered to existing cable card users in new high split areas. Is this changing?

  • HT_Greenfield
    HT_Greenfield Posts: 767 Contributor
    edited June 2023
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    No offense man but if you’ve heard anything with more currency than June 23rd about Spectrum explicitly offering HSC’s then please tell it. Otherwise we all might as well listen to what the main man said.

  • William_M
    William_M Posts: 1,159 ✅ Verified Employee Moderator
    edited June 2023
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    @SPC1430 I will follow up if I hear anything different but as of 5/18/2023 we no longer have the ability to add any new cable card equipment including high split converters. The form to request one at https://spectrum.net/hsc has been removed, when they were available they were in limited supply. I'm very sorry for the inconvenience.

  • SPC1430
    SPC1430 Posts: 23 Contributor
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    No inconvenience and I do appreciate your candor. The following link also references the 5/18/2023 policy but does seem to allow for HSC's in new high split areas. I was just thinking that maybe you worked in a department not involved with the high split rollouts. It is reported that HSC's have been sent out, until very recently, by the cable card support guys. In fact, while the drop-dead letter no longers mentions HSCs, the phone number given to call is the cable card support number.

    https://www.tivocommunity.com/cdn-cgi/image/format=auto,onerror=redirect,width=1920,height=1920,fit=scale-down/https://www.tivocommunity.com/attachments/img_7144-jpeg.83040/

  • SPC1430
    SPC1430 Posts: 23 Contributor
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    Good news! Spectrum is providing HSC's in the Louisville, KY area. I would interpret the "no new equipment" policy to mean that if the HSC fails you will not get a replacement. Fortunately, cable cards, tuning adapters, and hopefully HSC's very rarely actually fail.

  • SPC1430
    SPC1430 Posts: 23 Contributor
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    BTW, :"I don't know." can be an honest and acceptable answer. Spectrum's own internal communications seem a bit muddled right now.

  • SPC1430
    SPC1430 Posts: 23 Contributor
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    Cincinnati is also deploying HSC's. It looks like current Tivo owners will be OK unless Spectrum runs out of HSC'S.

  • SPC1430
    SPC1430 Posts: 23 Contributor
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    There are reports from St. Louis and Dallas of a new more cablecard friendly policy. Perhaps existing cablecard customers will be supported, especially in new high split areas?

  • H1JLW01
    H1JLW01 Posts: 1 Newcomer
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    I live in St louis and got a high split converter last Thursday. I installed it properly and it didn't work. I was getting a "you are not authorized for this channel (V58) " message on all my channels (except 1 for some weird reason, but this told me at least there was hope).

    I must've spoken to 4 or 5 "cable card specialists" through the number supplied on the install instructions for the high speed converter (sometimes your call doesn't get forwarded to a specialist so you should ask the agent first).

    Anyway, they decided to send a truck to me.....but it took 3 business days....from Friday to next Wednesday because the work order said a cable card specialist was needed!! Naturally the poor guy the sent to my door had no clue about it or what a TiVo was but he persevered. We FINALLY got hold of an agent and miraculously he got things working. This after 6 hours of trying stuff. I was so thrilled I asked the agent exactly what he did (and made sure he put it on my account profile) and here's what he said.


    It was a computer transactions on his end (which I suspected all along.....even though the other "experts" said they tried everything. The specific detail that fixed my problem is he had to update addressability from the high speed convertor to the cablecard to "two-way addressability" from"one way addressability". He said something about the high split converter now uses this protocol. Hope this works for anyone else having the same problem, and apologies if some of my terminology doesn't make sense....

  • SPC1430
    SPC1430 Posts: 23 Contributor
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    Well, Spectrum screwed up somehow. The old tuning adapter and new high speed converter are both two way devices. The cable card is one way. This should be a rare error.

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