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Password reset required

mdowdy
mdowdy Posts: 2 Spectator

Why am I being asked to do a password reset? This is happening on all tvs and everytime I open the Spectrum app.

Answers

  • Renee_T
    Renee_T Posts: 615 ✅ Verified Employee Moderator

    Hello @mdowdy


    Welcome to our community! I'm sorry about the issues with our Spectrum TV app. Are you using a Roku by chance? We were aware of an issue earlier with customers on Roku devices, including the Roku TVs, getting prompted to log in again and/or change their password when launching the app. We do show that it should be resolved though.

  • mdowdy
    mdowdy Posts: 2 Spectator

    We are having this issue with Roku tvs and a Samsung tv. It just started 2 days ago.

  • Renee_T
    Renee_T Posts: 615 ✅ Verified Employee Moderator

    Thank you. Have you rebooted the modem and router at all yet?

  • Majibril
    Majibril Posts: 1 Newcomer

    Why am being asked to reset my password every time I start the app and this is happening on all my Samsung TVs and my wives iphone.

    This is has been going on for over a week now.

  • William_M
    William_M Posts: 941 ✅ Verified Employee Moderator

    Hi @Majibril, welcome to our community!

    Passwords may need to be reset for a variety of reasons. There may have been suspicious login attempts or your password might not meet current security requirements for example. Once you change your password it will stop, I'm sorry for the inconvenience.

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