Password reset required

mdowdy
mdowdy Posts: 2 Spectator
edited September 20 in Spectrum TV for Roku Devices

Why am I being asked to do a password reset? This is happening on all tvs and everytime I open the Spectrum app.

Answers

  • Renee_T
    Renee_T Posts: 498 Moderator

    Hello @mdowdy


    Welcome to our community! I'm sorry about the issues with our Spectrum TV app. Are you using a Roku by chance? We were aware of an issue earlier with customers on Roku devices, including the Roku TVs, getting prompted to log in again and/or change their password when launching the app. We do show that it should be resolved though.

  • mdowdy
    mdowdy Posts: 2 Spectator

    We are having this issue with Roku tvs and a Samsung tv. It just started 2 days ago.

  • Renee_T
    Renee_T Posts: 498 Moderator

    Thank you. Have you rebooted the modem and router at all yet?

  • Majibril
    Majibril Posts: 1 Newcomer

    Why am being asked to reset my password every time I start the app and this is happening on all my Samsung TVs and my wives iphone.

    20230817_110359.jpg

    This is has been going on for over a week now.

  • William_M
    William_M Posts: 766 Moderator

    Hi @Majibril, welcome to our community!

    Passwords may need to be reset for a variety of reasons. There may have been suspicious login attempts or your password might not meet current security requirements for example. Once you change your password it will stop, I'm sorry for the inconvenience.

This discussion has been closed.

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