Cable Box updating Firmware almost daily, why?

Rox33anne
Rox33anne Posts: 1 Newcomer

Almost everyday our box is updating Firmware and I don't know why. The worst part is, it does it as we are watching it. Is there a way for this to update at a later time? Like while we are sleeping and not nearing the end of a movie? Or is there something wrong with our box? Any help would be greatly appreciated. Thanks.

Answers

  • William_M
    William_M Posts: 766 Moderator

    Hi @Rox33anne, welcome to our community!

    Firmware updates should happen only on rare occasion. It does seem likely there is a problem with the cable receiver that is causing it to fail. Rebooting the receiver by removing the power cord for 30 seconds before plugging it back in might help, but if not you should exchange the receiver at a Spectrum store or contact us to schedule an appointment with a technician.