Why do some channels keep displaying "Channel currently unavailable"?

deedleann824
deedleann824 Posts: 251 Contributor
edited January 2024 in Spectrum Archives: 2020 - Present

But if I go to another channel and then back to that one, it's okay. STORY channel shows this about every 2 to 3 hours. It's so annoying. My cable box is Cisco 4742 HDC and it's not on power save mode.

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  • Ruben_R
    Ruben_R Posts: 110 Spectrum Employee

    I’m sorry for this inconvenience. This is something that is happening every time that you change to this channel?

  • deedleann824
    deedleann824 Posts: 251 Contributor

    Yes. Some channels, mainly local ones, don't do this, but I noticed it on Story, FXX and Comedy Central.

  • Unknown
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  • deedleann824
    deedleann824 Posts: 251 Contributor

    I also wanted to know why Freeform, FXX and FXM are listed in my channel guide when they aren't available in my service tier? The Science Channel and TCM aren't listed because I don't have access to them in my plan.

  • HT_Greenfield
    HT_Greenfield Posts: 1,440 Contributor

    It sounds like the guide settings on your box are set to display only subscribed channels while the Disney channels that have recently been cut will continue to carry the announcement for subscriber informance for who knows how long.

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