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Logging into MySpectrumWifi hotspots

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gdgilda
gdgilda Posts: 3 Spectator
edited January 10 in Spectrum Archives: 2020 - Present

I've been trying for some time to use MySpectrumWifi hotspots without success. I recently found on your website a video that describes how to start using these by one of two options (i.e. select "Spectrum Free Trial" or "Spectrum" from a list of wifi networks). I've tried both options, using the login (email address) and password that I have for the Spectrum website (www.spectrum.net), without success. It either prompts me to enter the login/password repeatedly, or simply hangs without giving wifi access. Is this the right login/password to use, or is there some other combination that I need to provide?

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  • Jaleesa_F
    Jaleesa_F Posts: 371 ✅ Verified Employee Moderator
    Answer ✓
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    Hello @gdgilda!

    Sorry to hear that you are unable to access the Spectrum WiFi Hotspots, our Hotspot Support team are more than happy to assist with this! They can be reached directly, via phone at 1-888-851-9350​​​​​​.

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