Spectrum blocking my business URL
I am a Spectrum customer at two of my properties. I am also the owner of an e-commerce site, www.elite4rint.com. It's come to my attention that my site is being blocked by Spectrum. We've conducted internal server scans, which have shown no issues. Additionally, we've tested our URL on various security sites, and all confirm that the website is clean.
We contacted Spectrum recently and were informed that our URL is not blocked. However, multiple customers have sent screenshots showing that Spectrum's security shield is indeed blocking the website, displaying a "suspicious site blocked" message with the Spectrum shield logo. This is causing significant damage to our reputation. Instructing customers to manually whitelist our URL is not an acceptable solution. The issue needs to be corrected in the Spectrum database. If the database is from a third party security vendor, please share the name of the vendor so we can reach out and resolve this issue.
Please review and let me know if any further action is required from our end. We can provide any evidence needed to demonstrate that this is a false positive.