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October 10, 2023 & password reset on Roku
I am having the same problem others have been reporting for several weeks. I am streaming on a Roku device/Samsung TV. Within the last few months the app has been asking to reset my password. Yet the same password has been used to access my spectrum account with no problems. I was told by a spectrum tech the problem was with the app itself. I have been streaming for over 2 years with no problems till recently. It did an update which caused this long standing problem. Yes, I have reset the roku device, reset the modem, delete & re install the app, disconnected the power cord from the tv/roku & nothing has worked. Every 30 days the spectrum app will ask to reset my password which is ridiculous when the same password works on the main spectrum website. How about fixing this issue?
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Log on to your account at www.spectrum.net and then hit ∙∙∙ More and see what your full email address-formatted username is up top of the the pop-out and then sign out of the Spectrum TV app and sign back in with that username instead of the shorty and see what happens.
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Hi @Dogzero, welcome to our community!
Users may be prompted to change their password for various security reasons, such as detected logins from unusual IPs. Please change to a new unique password not used on other sites and make sure you are not sharing it with anyone outside of the home.
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