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Why I am getting "restricted code" when making outgoing calls ?

Spence_john1
Spence_john1 Posts: 4 Spectator
edited July 10 in Spectrum Archives: 2020 - Present

Hi every time I try to phone out I keep getting the following message ‘you have entered a restricted code’. I am trying to phone Spectrum helpline. Any outgoing calls and I get the same message.

Answers

  • Renee_T
    Renee_T Posts: 846 ✅ Verified Employee Moderator

    Hello @Spence_john1


    I'm sorry to hear about the issues calling out. Are you having issues calling out on a home phone or on a cell phone?

  • Spence_john1
    Spence_john1 Posts: 4 Spectator

    Home even when I call Spectrum for help still get the same message I have entered restricted code

  • James_M
    James_M Posts: 5,133 ✅ Verified Employee Moderator

    Please try restarting the modem associated with the account. If the issue continues, please let us know.

  • Spence_john1
    Spence_john1 Posts: 4 Spectator

    My problem was solved by using a mobile to contact Spectrum who reset my equipment from there end my issue was solved in minutes just to say Thanks for your help makes a difference when you get the right agent hopefully the answer to solve this issue is networked to all agents

  • William_M
    William_M Posts: 1,326 ✅ Verified Employee Moderator

    I'm glad the issue was resolved! Sorry again for the disruption.

This discussion has been closed.

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