Why did Spectrum "upgrade" me from DOCSIS 3.1 to DOCSIS 3.0 modem?
Hello! I have a Motorola MB8611 DOCSIS 3.1 modem (I own it) that has been working fine. For the past couple of months, my bill has had the message:
"As a reminder, your current Spectrum service package has been transitioned to a newer, more up-to-date package. To enjoy your new speeds and features, you will need to replace your current equipment with new state-of-the-art equipment."
Spectrum has been doing a lot of pole work in the neighborhood and I have been getting numerous text about outages due to upgrades, so I figured maybe we are getting high-split service to compete with the AT&T fiber that was installed in the neighborhood this past spring. So I went online and did the equipment change.
I got the "upgraded" modem today, and it is an Arris TM1602A DOCSIS 3.0 modem. This is a lower class modem than what I have. Why would I want to replace my Motorola modem with this one?
The only change in service I have noted in my service is that I have been downgraded from 300/20 to 300/10 (and my bill dropped).