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How to fix STLP-999 error code?

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JoeWarner1952
JoeWarner1952 Posts: 2 Spectator

I get this code when I hit the spectrum icon on my TV to go to the local channels?

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  • JoeWarner1952
    JoeWarner1952 Posts: 2 Spectator
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    My son unplugged the cable box and then the TV. Cable box is rebooting but I am able to go to channel 5.

  • Renee_T
    Renee_T Posts: 728 ✅ Verified Employee Moderator
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    Hello @JoeWarner1952


    The 999 error is a kind of generic error for our Spectrum TV app. Usually it winds up being an authentication issue, so if you reboot the modem and router, that should correct the error.

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