Issues with Xumo Guide
Good afternoon! Is anyone else having trouble with the Xumo guide slow to open/slow to move up or down the list? I literally have to unplug and plug back in the cables to the box at least once a day, sometimes more. This started happening in April. Was there some type of change to the system?
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all of my boxes
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Does restarting the box resolve the issue?
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It does, but o have to do this at least once a day when the guide starts to drag/doesn’t move. I shouldn’t have to do that.
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Sounds like there is wireless interference occurring. Are you able to direct connect at lease one of the Xumo's directly to the modem / router with an ethernet cable and test to see if the issue continues on direct connect?
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I have the same problem! Changed pod! Direct ethernet from pod! Strong signal direct and/or on wifi. Switched out Zumo box! Have tried everything, still same problem. Have to unplug and redoot Daily. Not good. May have to go back to cable box, DVR.
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I unfortunately don’t have the option to switch back, or I would too! Very frustrating.
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All other apps on Xumo works well with remote. Must be Spectrum specific! They must fix this, or customers will return Xumo and go to other steaming services.
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completely agree. I have 2 boxes for 2 different rooms and have had to reboot both at least twice today!
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My Xumo guide is working properly now, for several days! We use Alexa to turn off equipment. I noticed that Xumo box was not turning off, staying on 24/7. We now turn off in the evening with remote! Guide Working properly, for now! Hope that was the answer. We will see!
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Guide problem reoccurring this evening. Was good for 10 days, now very slow to react to remote commands, again. Very frustrating!
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same here. Had to unplug and plug the cables to the stupid box twice again today. Will be filing a formal complaint with customer service tomorrow. This isn’t worth the &$ I pay each month.
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