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How is visual voicemail activated?

chadontheridge
chadontheridge Posts: 3 Spectator
edited August 28 in Spectrum Mobile

I just switched to a moto g power. The voicemail page states, "Can't activate visual voicemail". I've made sure that visual voicemail is on and attempted other simple remedies. Voicemail is set up and works when I call it. (On my previous Samsung, I used a 3rd party voicemail app.)

Answers

  • Jaleesa_F
    Jaleesa_F Posts: 527 ✅ Verified Employee Moderator

    Hello @chadontheridge

    Welcome to our Community Forums! Sorry to hear that you're experiencing issues with visual voicemail, I am happy to help! Have you confirmed that your device is visual voicemail compatible?

  • chadontheridge
    chadontheridge Posts: 3 Spectator

    Hi Jaleesa. How would I confirm that? It's a new moto g power. I say 'new', though I've just realized Spectrum sent me a 2023 as 'new'.

  • James_M
    James_M Posts: 5,117 ✅ Verified Employee Moderator

    I've included links to the Motorola moto g stylus 5G (2023) device tutorial and Device | Visual Voicemail that should provide you with all the information you need to set up visual voicemail. If you still have questions, please let us know.

  • chadontheridge
    chadontheridge Posts: 3 Spectator

    As I stated in my original post, I have already followed the instructions and tried the simple fixes. Then the phone responds that it "Can't activate visual voicemail" It seems to be a system issue, not a phone issue.

  • James_M
    James_M Posts: 5,117 ✅ Verified Employee Moderator

    We are limited in our ability to support mobile on this Community. We suggest contacting Spectrum mobile directly for assistance. Please let us know if they are unable to resolve the issue for you. Thanks!

This discussion has been closed.

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