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Getting replacement router and modem

Mroshow76
Mroshow76 Posts: 1 Newcomer
edited January 7 in Spectrum Archives: 2020 - Present

Is it possible to have a replacement router and modem sent to me and I can ship the old ones back? I have been losing my connection a lot lately even being had wired for work and gaming..

Best Answer

  • Tyleen_Z
    Tyleen_Z Posts: 847 ✅ Verified Employee Moderator
    Answer ✓

    Hello and welcome to the Spectrum Community!

    The fastest way to get new equipment would be to take your old equipment to a local office and swap it out for new equipment. You can go to this link here to find a store near you. If there is not one near you or you are not able to get to the store you can call in to 1-855-707-7328 to see if they can send out equipment for you. If you are having service issues a technician is also an option and they can swap out equipment as well.

    -Tyleen

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