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Unable to connect/setup my new internet because of this error signing into the app IDID-3210

Amunday94
Amunday94 Posts: 1 Newcomer
edited September 5 in My Spectrum App - My Spectrum App Feedback
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Hello, why can I not sign in? The man at the store did tell me I needed to download the app. so I did and made an account. I tried reseting the password. I have everything connected with the router and I can see the connection on my laptop and log into it with the password provided, yet the connection won't work, so it must be that I need to authenticate something with the app. Why even require this extra step spectrum?

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Answers

  • Renee_T
    Renee_T Posts: 817 ✅ Verified Employee Moderator

    Hello @Amunday94

    Welcome to our community! I'm sorry for the difficulty with our app. Typically that error message is related to the app thinking the login is untrustworthy. It can be since the device isn't connected to the home network, especially if it's the first time that you're trying to log in. When you try to connect to the home network, are you getting a specific error?

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