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Email app error - POP3/IMAP access isn't turned on for this acct
Getting the above error message from my Spectrum email acct on my Samsung.
Background:
There was a Spectrum email access outage in New York this afternoon, 11/20/24, which was confirmed by Spectrum tech support. I lost access to my email via my phone, laptop and webmail. Service was restored in a few hours, but not for my phone email app. No settings had been changed on my end.
Called into tech support and we deleted and tried to reinstall the acct. Even with all the correct inputs this error - "POP3/IMAP access isn't turned on for this acct. Check your email settings on the web, then try again."
My email app is up to date. There is no place I can find in my spectrum webmail acct to turn on POP3/IMAP.
Tech had no Idea, told me to go to me phone provider. Phone provider tells me it's Spectrum.
Anyone else experience this? And please do not tell me to reset my password and check settings. I've done both. Again, I can access just fine on my laptop and via webmail just not my phone.
Any insight appreciated
Answers
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Hello @Hoosiergirl47
Welcome to our community! I'm sorry to hear about the issues with your email. We don't limit which accounts can use POP3 or IMAP for use within third party apps such as Samsung mail. Are you getting the error message saying that the access isn't turned on from the Samsung app itself? I was able to locate the account using your community registration and there are a couple of email addresses associated with the account. Are you trying to access the one ending with nyc.rr.com or the spectrum.net one?
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Thanks for replying!
Trying to add back the acct for my nyc.rr.com. I'm attaching a screen shot of the actual error message I'm getting when I try to set up the email acct on my phone. This error happens if it's POP3 or IMAP. Username & pswd are correct as I used them to log in to webmail.
I've never seen this error before. And I doubt it's phone app related as I have another email acct set up using IMAP with no issue.
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Did you try clearing the password on the Samsung first?
Since you changed the password, even if you enter the new one manually, the device may be remembering and trying to use the old password.
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Yes, I cleared the old password. I cleared all the data associated with my email acct & started over to re-add my acct from scratch.
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Thank you for confirming. Can you please confirm which email client you are using on your Samsung device?
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It's the native Samsung Email app. It's up to date as well. Version 6.1.95.14
Let me reiterate...everything was fine until yesterday 11/20/24 at 1:30pm when Spectrum's email access went hinky. I had had absolutely no issues prior to that.
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I understand. Is the other email you're checking with the Samsung app the spectrum.net one or is it one from something like Gmail or Yahoo?
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I have a Gmail acct, yahoo acct & two domain accts which are set up as IMAP. All working just fine in the Samsung app. The only acct that won't work is my nyc.rr.com. Oh, and with the tech the other night we also tried to set up a spectrum.net acct. Had the same issue & error message.
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Have you checked today to ensure that you can access your email via spectrum.net? Have you also tried sending yourself a message in spectrum.net to confirm it's working?
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I am not using a spectrum.net address. Nor do I want to use a spectrum.net address. I want to use my nyc.rr.com address I've had for 18yrs & have it available thru my phone app.
THAT address is working fine btw & I can send/receive via webmail & my laptop. My concern is getting it to work again on my phone.
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Thank you! Can you verify the settings you are using for the email app is what is listed at this site here?
If the settings are correct and the website email is working fine then the issue is beyond our service. Generally we assist with issues using our webmail website. I did a diagnostic on your email address and it shows fine.
-Tyleen
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How do I get my emailx?
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Settings are correct. No idea what Spectrum did to screw this up. Literally had this phone for 6 years & never a problem. One afternoon email outage & no more email on my phone nor can anyone tell me why. Just sucks.
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Hi, I had the same problem. I deleted and reinstalled the Samsung email app. Following the instructions in the link below, I managed to get my email back.
Spectrum Email Server Settings | Spectrum Support
- Click on Android. It will take you to another screen. (P.S., they appear to be doing maintenance now).
- Follow the instructions. Click on the link below. It should take you back to the linked page above.
- Follow the instructions. Go to the 3rd option at the bottom of the page. Enter those setting as instructed. (It should be mail.twc.com)
- Your email address should remain the same.
I hope this works for you.
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Thanks, but I've done all this to no avail.
And I can't even use the spectrum.net webmail on my phone because it won't allow me to scroll to the bottom of an email message.
18 yrs with TW/Spectrum & nary a problem. But now this & no one on the tech side has a damn clue.
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@Hoosiergirl47 I too have been having a similar issue, on chat told me they don’t support 3rd party, I went online to make sure server was correct and ran into a password issue. I’ve never changed my email password, which was giving to me many years ago. I called and rep didn’t know what to do, his solution was to tell me spectrum is doing away with email. My best option was to migrate my emails to another email address, with another provider. I’m using Apple app mail and outlook on my computer. Neither of them work!
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@Hoosiergirl47 Have you tested both your home WiFi, and mobile data? Can you try a different email app?
@LRogers, welcome to our community! I'm sorry to see you're also having trouble with our email service. Have you tried resetting your password using the Forgot Username or Password? tool?0 -
@William_M yes on both questions. And I'll repeat....this is only an issue on my phone. Works fine on my laptop. And I just got a brand new phone yesterday & still the same issue & same error message if i try to set up the acct. Plus the webmail app is trash on mobile.
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@LRogers I had a tech tell me the same thing! And it blows because I've had this addy for 18yrs. Migrating everything attached to it is going to be a huge pain in the ass. And if that really is the case...I'm dumping Spectrum for an ISP that can support email.
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Is the new phone the same make/model? Do you have a VPN or other apps which might affect your connection? What was the 2nd mail app you tested? Are you entering your username with or without the nyc.rr.com?
We do still support email, we just don't provide technical support for 3rd party mail clients.0 -
@William_M Galaxy s24+. No VPN. I tried Outlook & Thunderbird. Tried username both ways.
This is NOT a phone/app issue. Email worked perfectly until last week when there was an outage at Spectrum. I had not touched my phone settings in 6 years & suddenly email ceased to work.
And if Spectrum is continuing to provide email service, someone needs to tell that to ALL the techs because obviously that isn't well understood.
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Closing post - it has run it's course and the original question has been answered.
If additional assistance is needed, please start a new post.
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