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Email app error - POP3/IMAP access isn't turned on for this acct

Hoosiergirl47
Hoosiergirl47 Posts: 5 Spectator
in Email

Getting the above error message from my Spectrum email acct on my Samsung.

Background:

There was a Spectrum email access outage in New York this afternoon, 11/20/24, which was confirmed by Spectrum tech support. I lost access to my email via my phone, laptop and webmail. Service was restored in a few hours, but not for my phone email app. No settings had been changed on my end.

Called into tech support and we deleted and tried to reinstall the acct. Even with all the correct inputs this error - "POP3/IMAP access isn't turned on for this acct. Check your email settings on the web, then try again."

My email app is up to date. There is no place I can find in my spectrum webmail acct to turn on POP3/IMAP.

Tech had no Idea, told me to go to me phone provider. Phone provider tells me it's Spectrum.

Anyone else experience this? And please do not tell me to reset my password and check settings. I've done both. Again, I can access just fine on my laptop and via webmail just not my phone.

Any insight appreciated

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Answers

  • Renee_T
    Renee_T Posts: 835 ✅ Verified Employee Moderator

    Hello @Hoosiergirl47

    Welcome to our community! I'm sorry to hear about the issues with your email. We don't limit which accounts can use POP3 or IMAP for use within third party apps such as Samsung mail. Are you getting the error message saying that the access isn't turned on from the Samsung app itself? I was able to locate the account using your community registration and there are a couple of email addresses associated with the account. Are you trying to access the one ending with nyc.rr.com or the spectrum.net one?

  • Hoosiergirl47
    Hoosiergirl47 Posts: 5 Spectator

    Thanks for replying!

    Trying to add back the acct for my nyc.rr.com. I'm attaching a screen shot of the actual error message I'm getting when I try to set up the email acct on my phone. This error happens if it's POP3 or IMAP. Username & pswd are correct as I used them to log in to webmail.

    I've never seen this error before. And I doubt it's phone app related as I have another email acct set up using IMAP with no issue.

    Screenshot_20241121-093025_Email.jpg

  • James_M
    James_M Posts: 5,111 ✅ Verified Employee Moderator

    Did you try clearing the password on the Samsung first?

    Since you changed the password, even if you enter the new one manually, the device may be remembering and trying to use the old password.

  • Hoosiergirl47
    Hoosiergirl47 Posts: 5 Spectator

    Yes, I cleared the old password. I cleared all the data associated with my email acct & started over to re-add my acct from scratch.

  • Jilliana_M
    Jilliana_M Posts: 47 ✅ Verified Employee Moderator

    Thank you for confirming. Can you please confirm which email client you are using on your Samsung device?

  • Hoosiergirl47
    Hoosiergirl47 Posts: 5 Spectator

    It's the native Samsung Email app. It's up to date as well. Version 6.1.95.14

    Let me reiterate...everything was fine until yesterday 11/20/24 at 1:30pm when Spectrum's email access went hinky. I had had absolutely no issues prior to that.

  • Renee_T
    Renee_T Posts: 835 ✅ Verified Employee Moderator

    I understand. Is the other email you're checking with the Samsung app the spectrum.net one or is it one from something like Gmail or Yahoo?

  • Hoosiergirl47
    Hoosiergirl47 Posts: 5 Spectator

    I have a Gmail acct, yahoo acct & two domain accts which are set up as IMAP. All working just fine in the Samsung app. The only acct that won't work is my nyc.rr.com. Oh, and with the tech the other night we also tried to set up a spectrum.net acct. Had the same issue & error message.

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