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Porting issues from T-Mobile

hmarktaylor
hmarktaylor Posts: 2 Spectator
edited 3:21AM in Community Support

Please read

https://community.spectrum.net/discussion/170066/porting-issues-from-t-mobile-to-spectrum

I am having the same issue for 4 months. How do i get level 3 support to help?

Best Answer

  • Renee_T
    Renee_T Posts: 846 ✅ Verified Employee Moderator
    Answer ✓

    Hello @hmarktaylor

    Welcome to our community! I was able to locate the account using your community registration and I do see that this was escalated to our level 3 support this evening so they can resolve the port issues. It can take a few days for them to research, make any necessary contact with T-mobile regarding the port, and correct any errors that may be holding things up, but they will contact you as soon as that work is completed.

Answers

  • hmarktaylor
    hmarktaylor Posts: 2 Spectator

    apparently it is possible to port my number from t-mobile to spectrum from reading the above post in a discussion that has since been closed. many people have this issue. I have contacted support many times and told to contact t-mobile. However, it is not an issue on their side - it is something on the Spectrum side. please help. Spectrum and Verizon have a good signal at our new residence but t-mobile does not.

  • Satch
    Satch Posts: 5,755 Contributor
    edited 12:56AM

    Hey all,

    Good information from the Spectrum database on transferring mobile phone carriers. Steps to take for most popular carriers (Including T-Mobile) are at the link. Everyone "Note the note at the site", which says:

    Note: "Don't disconnect your service with your previous carrier before requesting to transfer your number to Spectrum Mobile. If you do so, you may not be able to keep your phone number. "

    There are often unfortunate lengthy delays with porting numbers from one carrier to another. The reason for this is that the previous company wants to keep you as a customer, so sometimes they will make things more difficult than they need to be in order to get the transfer done. I have personally heard and had experienced port completion that can take up to two weeks even though all the companies say things like 4-7 days. Here's the helpful info on porting previous mobile phone numbers to Spectrum:

    https://www.spectrum.net/support/mobile/previous-carrier-information (Transferring "Porting" your existing phone number from a previous mobile company to Spectrum Mobile.)

    Satch

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