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Porting issues from T-Mobile to Spectrum
I have been trying for three weeks to port over my phone from T-Mobile to Spectrum. Both Spectrum and T-Mobile blame each other. About a week ago a technical person from Spectrum deleted duplicate porting requests (both of which were from Spectrum, not from me), which had apparently been one of the issues, and he resubmitted the request. He said that it should be good to go in about 24 hours, and that I should get a call back in about 24-48 hours. Neither of these happened. The guy at the local Spectrum store later tried again to port over my phone, and still received an error message. I called Spectrum support again today, and I was told that they were still working on it, and that I would be contacted when they get it resolved. They could not give me a time frame. After making numerous trips over the last three weeks to the local Spectrum store and spending many, many hours there, the local guy has basically given up and is waiting for further information from technical support as to how to proceed.
I have been with Sprint/T-Mobile and have had the same phone number since 1998. My wife's phone (which is only one number different from mine, is the same type of phone, and was also started at the same and place in 1998) was ported with difficulty after about a week. I have now been waiting for three weeks. I am now paying two bills (both with T-Mobile and with Spectrum). I no longer have confidence that this issue will actually ever be resolved. Any suggestions would be appreciated. Do I need to contact the Federal Communications Commission since both companies blame the other?