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LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Excellent Customer Support!

NW71
NW71 Posts: 2 Novice
edited December 2025 in Employee Kudos from Customers

On Dec. 8, I had one of the BEST customer support experiences with Tanitra. She got me all set up for new internet service, Xumo boxes, and even sold me on a new phone. She was personable and patient and answered all my questions. She actively listened to me and didn't try to talk me into things I didn't want. People like Tanitra are why I enjoy being a Spectrum customer. I always feel like someone is listening and taking care of my concerns. One million KUDOS to her!

Best Answer

  • Mo_S
    Mo_S Posts: 579 ✅ Verified Employee Moderator
    Answer ✓

    Hello and welcome @NW71,

    Thanks for taking the time to reach out and let us know about your experience with the representative you spoke with. I have located your account using the registration details here and forwarded your feedback to her leadership team. Have a great day!

This discussion has been closed.

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