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seasonal plus status

ralphr
ralphr Posts: 2 Spectator
edited January 16 in Managing and Using your Spectrum Account

Hello,

Back in November i went into Seasonal plus status(the one with slow internet). Since then approximately every 7 days I loose internet. when i login to spectrum.net to restart the internet modem, i get "equipment restart unsuccessful". I called spectrum and they gave me a new modem, because the existing one is old. I go to install the modem and and spectrum wont let me install it becuase i am in seasonal status. Call spectrum again and they say there are drops on my line. dispatch a technician, he replaces a connector or 2 and removes an old amp/booster. I asked him to replace the modem and he said he wasnt allowed to because i was in seasonal status. Anyway he was there last week and i have the same issue again. Any ideas of what i can do. 3 weeks ago i updated the firmware on the wifi router. My problem started right after i went into seasonal status. Seasonal status now has a 1 meg download speed. last year I believe it was 10 meg. Any ideas of what i can do?

Best Answer

  • James_M
    James_M Posts: 5,153 ✅ Verified Employee Moderator
    Answer ✓

    Hi & welcome!

    I was able to locate your account using your registration information and it looks like you already called in to troubleshoot this issue. When you called, you advised that you are using your own third party router. We are not seeing any connection issues, other than the lowered bandwidth which is expected on a seasonal hold. It appears that the issue is with your third party router, and you would need to troubleshoot with the router manufacturer to determine if there is a solution that can be implemented remotely. It would also be helpful to have someone on site to troubleshoot.

    If you have any other questions, please let us know.

    Thanks!

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