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Started Unicast Maintenance Ranging - No Response received

rands
rands Posts: 2 Spectator
edited January 26 in Connectivity

Within the last few weeks, we've started to have our service randomly drop out. 90% of the time it doesn't come back until we restart the model (Arris S33). After I started to look into it, we get the following messages every time it happens -

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=<REMOVED>;CMTS-MAC=<REMOVED>;CM-QOS=1.1;CM-VER=3.1;

MDD message timeout;CM-MAC=<REMOVED>;CMTS-MAC=<REMOVED>;CM-QOS=1.1;CM-VER=3.1;

There was only one debug I was able to see at the time when it happened -

I didn't get the rest of the channel information at the time.

Is there anything that can be done?

Tnx

Best Answers

  • Kelly_M
    Kelly_M Posts: 51 ✅ Verified Employee Moderator
    Answer ✓

    Hello @rands and Welcome to the Community Forums!

    We're sorry to hear you're having issues with the signal. Now, using your login info, we did find an account associated to it. Is the account for our services the same one as the one tied to the login info? And for confirming how things are set up, can you describe how the set up is for the internet? For example, you have this Arris S33 in the one room, but another modem/router in another, etc. However things are set up, just let us know the basics

  • rands
    rands Posts: 2 Spectator
    Answer ✓

    Yes, it is the same. The coax comes in directly to the Arris S33 and terminates there. There is a Cat-6 cable (6ft) between the S33 and a Linksys E8450as the router/wifi. We run a split network , 5Ghz on one SSID and 2.4Ghz on a different SSID. There are many devices in our 2 bedroom apartment , most stationary but some mobile (phone, laptop, Amazon Astro). When this happens, everything is affected. The Linksys shows complete loss of connectivity to the general internet, only to the S33

    Tnx

  • Renee_T
    Renee_T Posts: 873 ✅ Verified Employee Moderator
    Answer ✓

    Thank you. The account that we see associated with the login does not show an Arris S33 modem connected to it at all, it shows that you should be using one of our modems. Did you just recently switch to the S33?