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Positive Feedback

skrieger
skrieger Posts: 1 Newcomer
edited March 10 in Suggestions and Feedback
I want to express my appreciation for my recent experience with Jessica from Spectrum while canceling my cable service. Jessica exemplified the high reliability I value in customer service. She was attentive, knowledgeable, and genuinely cared about my needs.

Instead of just processing the cancellation, she explored alternatives and even found a promotional offer for our internet plan that will save us money each month. Her proactive approach and commitment to customer satisfaction truly stood out.

Thank you, Spectrum, for providing such thoughtful and reliable support!

Comments

  • Mo_S
    Mo_S Posts: 151 ✅ Verified Employee Moderator

    Good afternoon and welcome @skrieger!

    Thank you for taking the time to provide feedback about your interaction. I was able to forward your feedback concerning the call you had earlier today. While you did speak with a Jessica, she transferred you to a second agent that handled the remainder of the call. Since it seemed that was the agent intended by your comments, I sent their way. I'm glad she was able to find a solution that met your needs!

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