Want to give kudos for recent customer service experience

Hbyatt
Hbyatt Posts: 1 Rookie
edited January 1 in Employee Kudos from Customers

I wasn’t sure where to leave this feedback but I hope this can reach the right folks. I called to cancel my service in favor of a cheaper plan, and Charles from Durham, NC changed my mind and left me feeling really good about my choice. He was a great customer service rep and I hope he gets the recognition he deserves!

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  • Mo_S
    Mo_S Posts: 596 ✅ Verified Employee Moderator

    Good morning and welcome @Hbyatt,

    Thank you for taking the time to provide feedback about your interaction with Charles. We've forwarded this to their leadership team.

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